Privacy Policy

Introduction

Surry Hills Massage Clinic ("we", "our", "us") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

What Information We Collect

We may collect the following types of personal information from you:

• Contact Information: Name, phone number, email address, and mailing address
• Appointment Information: Preferred appointment times, service preferences
• Health Information: Limited health information relevant to providing safe massage services (e.g., injuries, medical conditions, allergies)
• Payment Information: Payment records and preferences

How We Collect Information

We collect personal information directly from you when you:

• Make an appointment by phone, email, or in person
• Visit our clinic for massage services
• Provide us with your contact details
• Communicate with us through our website or social media

How We Use Your Information

We use your personal information for the following purposes:

• To provide massage services to you
• To schedule and manage appointments
• To communicate with you about your appointments and our services
• To ensure your safety and suitability for massage sessions
• To process payments
• To improve our services and customer experience
• To comply with legal obligations

Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information only in the following circumstances:

• With your consent: When you have given us explicit permission to share your information
• Legal requirements: When required by law, court order, or legal process
• Service providers: To trusted third parties who assist us in operating our business (e.g., payment processors), under strict confidentiality agreements
• Emergency situations: If necessary to protect your health, safety, or wellbeing, or that of others

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• Secure storage of physical records in locked cabinets
• Password-protected electronic records
• Limited access to personal information by authorised staff only
• Regular review and update of security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we will securely destroy or de-identify it.

Your Rights

Under the Australian Privacy Principles, you have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request that we correct any inaccurate or incomplete information
• Complaints: You can make a complaint about how we handle your personal information

To exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, generally within 30 days.

Cookies and Website Analytics

Our website does not currently use cookies or tracking technologies. If this changes in the future, we will update this Privacy Policy and provide you with information about how to manage cookies.

Third-Party Links

Our website may contain links to third-party websites (such as Facebook). We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a new "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Office of the Australian Information Commissioner

If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC):